Cookie Policy

Last Updated: November 17, 2025

This Cookie Policy explains how Playgram uses cookies and similar tracking technologies when you visit our sports training platform at playgram.app. By using our platform, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and collect information about how the site is being used.

Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser).

2. How We Use Cookies

Playgram uses cookies for the following purposes:

Essential Cookies (Required)

These cookies are necessary for the platform to function properly. They enable core functionality such as:

  • User authentication and session management (keeping you logged in)
  • Security and fraud prevention (CSRF protection)
  • Load balancing and performance optimization
  • Remembering your consent preferences

You cannot disable these cookies as the platform will not work properly without them.

Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • Preferred city and location selections
  • Language and regional settings
  • Display preferences (theme, layout)
  • Shopping cart items

Analytics Cookies

These cookies help us understand how visitors use our platform:

  • Pages visited and time spent on each page
  • User journey and navigation patterns
  • Device and browser information
  • Error tracking and performance monitoring

This data is anonymized and used only to improve our services.

Performance Cookies

These cookies help us optimize platform performance:

  • Caching frequently accessed data (sports programs, locations)
  • Reducing server load and improving response times
  • A/B testing for feature improvements

3. Specific Cookies We Use

Cookie NamePurposeTypeDuration
sb-access-tokenUser authentication (Supabase)EssentialSession
sb-refresh-tokenSession refresh (Supabase)EssentialPersistent
csrf_tokenCross-site request forgery protectionEssentialSession
preferred_cityRemembers selected cityFunctional30 days
cart_itemsShopping cart stateFunctional7 days
_gaGoogle Analytics (if enabled)Analytics2 years

4. Third-Party Cookies

We use trusted third-party services that may set their own cookies:

Supabase (Authentication & Database)

Sets cookies for secure user authentication and session management.

Learn more: Supabase Privacy Policy

Razorpay (Payment Processing)

Sets cookies during payment checkout for fraud prevention and transaction security.

Learn more: Razorpay Privacy Policy

Google Maps

Sets cookies when you interact with location maps and venue information.

Learn more: Google Privacy Policy

5. Managing Cookies

You have several options to control and manage cookies:

Browser Settings

Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies only
  • Clear cookies when you close your browser

Instructions for popular browsers:

Impact of Blocking Cookies

Important: If you block or delete essential cookies, some features of Playgram may not work properly. You may experience issues with:

  • Staying logged in to your account
  • Completing enrollments and purchases
  • Accessing your dashboard and training calendar
  • Saving your city and location preferences

6. Do Not Track (DNT)

Some browsers support a "Do Not Track" (DNT) feature. Currently, there is no industry consensus on how to respond to DNT signals. Playgram does not currently respond to DNT signals, but we are committed to respecting your privacy preferences and will update this policy if standards change.

7. Mobile Devices

If you access Playgram via a mobile device or app, similar tracking technologies may be used. You can manage these through your device settings:

  • iOS: Settings → Privacy → Tracking
  • Android: Settings → Google → Ads → Opt out of Ads Personalization

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. We will notify you of significant changes via WhatsApp, email, or a notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised.

9. Contact Us

If you have questions about this Cookie Policy or how we use cookies, please contact us:

By continuing to use Playgram, you consent to our use of cookies as described in this Cookie Policy. For more information about how we handle your personal data, please see our Privacy Policy.