Last Updated: November 17, 2025
At Playgram, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports training platform.
1. Information We Collect
Personal Information
When you register or use our services, we may collect:
- Full name
- Phone number (for WhatsApp OTP authentication)
- Email address
- Date of birth and gender
- Profile avatar/photo
- Preferred city and location
Usage Information
We automatically collect:
- Enrollment and training session attendance
- Purchase and order history
- Payment transaction details
- Referral activities and rewards
- Device information and IP addresses
- Browser type and operating system
2. How We Use Your Information
We use your information to:
- Provide and manage your sports training enrollments
- Process payments and maintain transaction records
- Send WhatsApp notifications about classes, orders, and updates
- Verify your identity through OTP authentication
- Track attendance and class credits
- Manage your referral rewards and discount coupons
- Improve our services and user experience
- Communicate important updates and promotional offers
- Comply with legal obligations and prevent fraud
3. Information Sharing
We may share your information with:
- Coaches and Venue Staff: To manage your training sessions and attendance
- Payment Processors: To process your payments securely (Razorpay)
- WhatsApp Business API: To send notifications and confirmations
- Service Providers: Third-party services that help us operate our platform (Supabase, Google Maps)
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement enterprise-grade security measures including:
- End-to-end encryption for sensitive data
- Secure authentication via WhatsApp OTP
- Row-Level Security (RLS) policies on our database
- Regular security audits and vulnerability assessments
- HTTPS encryption for all data transmission
- Secure payment processing through certified gateways
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your account and data
- Opt-out of promotional communications
- Export your data in a portable format
- Withdraw consent for data processing
To exercise these rights, contact us at support@playgram.app
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your city and location preferences
- Analyze usage patterns and improve performance
- Prevent CSRF attacks and ensure security
You can control cookies through your browser settings.
7. Children's Privacy
Our platform is used by individuals of all ages for sports training. For users under 18, we require parental consent and collect only necessary information for enrollment and training purposes. Parents can request access to or deletion of their child's information at any time.
8. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services to you
- Required for legal, tax, or accounting purposes
- Necessary to resolve disputes or enforce agreements
After account deletion, we may retain anonymized data for analytics.
9. Third-Party Links
Our platform may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via WhatsApp, email, or a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: